Customer Service & Support
Keep your customers happy with timely support

Full Case Management tracks the progress of each Case from open to close

  • Uses a simple traffic light metaphor to show case status: green, amber and red
  • See all the activities associated with a case on one simple page

Opening, assigning, closing and reopening activities are automatically recorded

  • Customers can be assigned SLAs (Service Level Agreement) and each SLA can have multiple┬ápriorities with different target response times
  • SLAs can define case ranking

Manager dashboard quickly shows total number of open cases, and cases and staff that need attention